Peterson Medical Associates

Notice of Non-Discrimination (PMA)

Discrimination is Against the Law

Peterson Medical Associates (PMA) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Peterson Medical Associates does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Peterson Medical Associates

  • Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats).
  • Provides free language assistance services to people whose primary language is not English, which may include:
    • Qualified interpreters
    • Information written in other languages.

 

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Audrey Ducker, Vice President of People and Experience.

If you believe that Peterson Medical Associates has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Audrey Ducker
551 Hill Country Drive
Kerrville, TX 78028
Office: 830.258.7841
Fax: 830.258.7453
Email: ADucker@PetersonHealth.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Audrey Ducker, VP of People and Experience, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

What patients say about Peterson Health

When I called 911 that evening, I honestly prepared myself to not see my dad alive again after that due to how quickly and severely he had fallen sick. After his negative COVID results came back, I walked into his ER room about 30 minutes after we arrived and he was alert (he was even smiling!) and receiving the necessary medications and treatments to help him. Immediately, everyone began helping him as a TEAM between each department quickly and efficiently to ensure my dad was taken care of and comfortable. It's almost like they were Angels bringing him back to me! I knew he was in the very BEST hands! My dad hasn't stopped talking about how greatly his opinion of Peterson hospital has changed after the phenomenal care he's received over the past couple of days. He said everyone is being so helpful and caring, thoughtful, and shows its a TEAM effort! He has so much more respect for PRMC and the staff and is so appreciative of everyone. He didn't stop bragging on how helpful and nice everyone has been to him and our family.

Melanie C.

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