Discrimination is Against the Law

Peterson Medical Associates (PMA) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Peterson Medical Associates does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Peterson Medical Associates

• Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats).
• Provides free language assistance services to people whose primary language is not English, which may include:
  • Qualified interpreters
  • Information written in other languages.

 

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Audrey Ducker, Vice President of People and Experience.

If you believe that Peterson Medical Associates has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Audrey Ducker
551 Hill Country Drive
Kerrville, TX 78028
Office: 830.258.7841
Fax: 830.258.7453
Email: ADucker@PetersonHealth.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Audrey Ducker, VP of People and Experience, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html