Patients & Visitors

Patient Financial Services

Peterson Health strives to apply fair and equitable billing and collection practices to all who seek our services. While we work to maintain good financial practices, we also measure our success in community goodwill and patient satisfaction. We aim to provide our patients with financial well-being to care for their emotional, mental, and physical well-being.

At Peterson Health, we offer a range of services to ensure you are well-informed and supported. We can help you understand what to expect before your visit, provide information about insurance and billing, and explain our financial assistance policy.

Our dedicated team of Customer Service and Financial Counseling representatives is always available to provide you with the assistance you need. If you have questions about your bill, would like to set up a payment plan or request a financial assistance application, learn how to apply for Medicaid, or would like a price estimate for an upcoming procedure, please contact a Customer Service Representative or Financial Counselor.

Many forms and information are available in the downloads section of this page.

Customer Service Representatives are available from 8 a.m. to 4:30 p.m. Monday through Friday.
Phone: (830) 258-7423
Email: FinancialAid@PetersonHealth.com

Customer Service Representatives can also meet at the Main Hospital in the Admissions area next to Cashier.

What patients say about Peterson Health

I was unexpectedly a patient at Peterson for four days, from the emergency room to the West Wing of the 3rd floor. Everyone - nurses, doctors, technicians, maintenance staff, food service, administrators, etc. - treated me with care and concern. I certainly did not want to be in the hospital, but they all made the stay a lot easier. Any call from me was answered immediately. The doctor on staff during my stay explained things in terms I could understand. Food service checked with me if I hadn't called as usual. Special services personnel checked on me there and when I got home. And, a special thank you to the wonderful nurses and technicians who were with me 24 hrs a day. You all are great!

Elizabeth P.

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