PRMC is dedicated to providing the best care to our patients. We recognize that family members and loved ones are sometimes able to recognize very subtle but meaningful changes in a patient’s condition. That is why we have created Call FIRST.

Call FIRST gives families a way to call help to the bedside if there is a change in their loved one’s condition or when, after speaking with a member of the health care team, the course of care is unclear.

When is Call FIRST not appropriate?

Call FIRST should not be used for routine care issues, questions, or complaints.

How to Call FIRST?

1. Dial “0” from the patient’s phone and say you are making a Call FIRST.
2. The operator will ask for the room number, patient’s name, and patient/family concern.
3. The operator will immediately activate a Call FIRST

Who will respond to a Call FIRST?

The team is made up of designated members of the organization’s healthcare team, including critical care nurses and respiratory therapists. The team will assess the situation and additional clinical support will be called if needed.

In offering our families the Call FIRST option, we want you to know that you are our partners in care. If you have any questions, please discuss them with one of our health care providers.